Integrity and a positive operational atmosphere. Our core principles include:
Demonstrating fairness, honesty, integrity, and openness, while respecting diverse opinions and treating everyone equally and with dignity.
Advocating for CTM’s purpose, vision, and values in all interactions, both internally and externally.
Adhering to the laws, regulations, and professional standards relevant to each country where CTM operates.
Delivering a positive and valued experience to both internal and external recipients of our services.
Taking personal accountability for actions and decisions, aligning with CTM’s policies, procedures, and authorized delegation of authority.
This Privacy Policy sets out how we comply with The Privacy Act (commonwealth 1988). In this privacy policy, ‘Personal Information’ means “information or an opinion about an identified individual who is reasonably identifiable: whether the information is true or not; and whether the information or opinion is recorded in a material form or not.
CTM endeavors to not collect, hold, use and disclose personal information. We will only collect personal information from you or third parties where such collection is necessary and directly related to our functions and activities and will always seek prior approval before doing so.
When personal information is collected, CTM only use this information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities, and we do not give it to government agencies, private sector organisations or anyone else unless one of the following applies:
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuses. These steps include password protection for accessing our electronic IT system, securing paper files in locked cabinets and physical access restrictions. CTM controls all types of data in compliance to ISO27001.
If an individual requests access to the personal information we hold about them or requests that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason under the amended Privacy Act or other relevant law to withhold the information, or not make the changes.
If you think we may have breached your privacy you may contact us to make a complaint using the contact details below. In order to ensure that we fully understand the nature of your complaint and the outcome you are seeking; we prefer that you make your complaint in writing.
For further information about our complaint handling processes please contact us at support@ctmps.com
Our website may use “cookies”. A cookie is a small text file that the website may place on your computer to improve your experience. You may choose to disable cookies in your browser but by doing so, you may be unable to access some advanced functions on the website.
We do not give personal information collected online to other agencies, organisations or anyone else without your consent unless you would reasonably expect, or have been told, that information of that kind is usually passed to those agencies, organisations or individuals, or the disclosure is otherwise required or authorised by law.
We will delete or correct any personal information that we hold about you on request. We take reasonable steps to manage data stored on our servers to ensure data security.
If you have any enquiries or complaints about privacy, or if you wish to access or correct your personal information, please email us at support@ctmps.com or write to:
The Directors,
CTM Professional Services Pty Ltd,
Level 7, 474 Flinders St, Melbourne – 3000.
Please note that the privacy policy may change from time to time.